Help CenterThe Atera agent is the foundation of Atera’s monitoring system and must be installed on all computers and servers you wish to monitor. The agent monitors the availability, performance, and health of the computer/server, at regular intervals and securely communicates back to the cloud. It also enables remote troubleshooting and proactive device maintenance.
View the Agent Console
Once an agent is installed on a device, the Agent Console can be viewed. The Agent Console is your window into the 'agent' device. Here you’ll find detailed information and metrics about the device, alerts, as well as numerous remote actions you can initiate on the device.
To view the Agent Console:
1. Click Devices, on the sidebar. The Devices page appears.
2. Select an agent-installed device.
The Agent Console appears.
What is in the Agent Console?
General Information
See the Machine Name, Workgroup, Availability Monitoring (see how to monitor device availability), the date the device was added and last seen (last sync/communication with the agent), Last Logged User, Last Reboot Time (The time displayed is affected by whether Windows Fast Startup/Fast Boot is enabled/disabled. Learn more), IP Address, Customer, Description, and Contacts.
Alerts and Available Patches
See various alerts and available patches. There are 5 alert types and a tile for available patches.
- Hardware
- Disk
- Availability
- Performance
- Available Patches (click tile to open Patch Management)
- General
For each alert type as well as the available patches, the number of alerts/patches is shown.
Note: The number of available patches can take up to an hour to update as they are not taken in real-time from the agent but from a cached storage.
Metrics
See the percentage of memory average and CPU average based on a selected period. The available period options are Last 24 hours, Last week, and Last month.
Agent Profiles
See which threshold profile and IT automation profiles are assigned to the agent and manage them.
Note: You can have only one Threshold Profile attached to an agent.
Alerts
See a list of all recent alerts specific to the agent. You can create a ticket for an alert, as well as snooze, delete, or resolve an alert.
Software
See the OS Edition (and Windows Serial Key), OS Version, OS Build, Office Version (including bit-version and Office Serial Key).
Security
See the antivirus, anti-spyware, and firewall details (pulled from the Windows Security Center).
Custom Fields
The 'Notes' custom field lets you add important device info. You can also create your own custom fields
Hardware
See the hardware details of the agent device such as the vendor, model, serial number, motherboard, BIOS manufacturer, BIOS version, BIOS version date, processor, memory, video card, sound, display, system drive, and MAC addresses.
Note: BIOS information is available for Windows devices only.
Battery
See battery ID and health. See detailed information by clicking Show more, including the battery design capacity, full charge category, and cycle count.
Note: Battery information is available for Windows devices only.
Disks
See disk information such as the media type, and model, as well as storage capacity, how much space is free, and how much has been used. See detailed information by clicking Show more, including the disk's serial number, number of partitions, media type, interface/bus type, operational status, health status, firmware version, as well as the BitLocker protection status and key (Windows devices only).
Connect, Manage, and Edit Device
- Click Connect to remotely connect to the agent device via Splashtop, AnyDesk, TeamViewer, and ScreenConnect.
- The Manage menu lets you access various commands to manage the agent device, such as: Service Manager, Task Manager, Software Inventory, Software Installation, Patch Management, Event Viewer, User Activity, Command Prompt, PowerShell, Run Script, File Transfer, Registry Editor, Pause Alerts, Shutdown, HelpDesk Agent, Webroot, and Chat.
- The Edit menu lets you edit agent details and device relations. You can manage passwords and monitor devices, attach files to a device (e.g. configuration info or instructions etc.), clear device alerts, and delete an agent.
Create Ticket
You can create a support ticket directly from the agent console by clicking Create ticket, at the upper-right of the console. The ticket is automatically assigned to the relevant customer and contact(s).
Alina Anton