Help Center
Log in
Log in

How can we help?

Common topics:

AI, Tickets, Agents
Help Center
MSP
IT Department
In this Article:
    1. Atera Support
    2. Library
    3. Get to know Atera
    4. First Steps

    The Devices page

    Julian Kudo

    From executing scripts and assigning profiles to remote connections and monitoring alerts, the Devices page gives you all the tools you need to ensure seamless operations and peak device performance.

     

    Add a new device

    The Atera Agent is essential for monitoring, ensuring all devices you want to track stay connected. It continuously checks system availability, performance, and health, securely relaying insights to the cloud.

    Devices - New device button.png

     

    Agent installer

    Install the Atera Agent directly on Windows, macOS, or Linux devices for full monitoring and management. For more information, see Install an agent

     

    SNMP, TCP, HTTP, and Generic devices

    Monitor network devices (like printers, routers, and websites) through an agent-installed device. For more information, see:

     

    Search

    Find devices manually or let AI Copilot do the searching for you.

     

    Manual search

    Devices - Search manual.png

    Click the search bar and enter a device name, IP address, machine name, department, user or site to find devices.

    Click the search bar and enter a device name, IP address, machine name, department, customer, or contact to find devices.

     

    AI search

    Devices - Search AI Copilot.png

    Toggle on Ask (next to the search bar), describe what you're looking for in your own words, and AI Copilot will filter the devices for you.

     

    Table settings

    Devices > Table settings.png

    Choose your preferred view and select columns to see device information that matters most. Save your custom view for quick access anytime.

     

    Density

    Adjust how much information is displayed by selecting Detailed or Compact.

    • Detailed: Shows key details in a clear, easy-to-read format.
    • Compact: Displays more data with minimal spacing for a denser view.

     

    Edit columns

    Customize your Devices page by selecting, reordering, and resizing columns to fit your workflow. Pick what matters most, fine-tune the layout, and save your view for quick access anytime.

    Note: 'Actions' and 'Remote access' cannot be hidden or removed.

    • Site logo: Displays the site logo. Available for the Detailed density view.
    • Customer logo: Displays the customer logo. Available for the Detailed density view.
    • Details: Displays the device name, device type, site name, folder name, and last login time. Available for the Detailed density view.
    • Details: Displays the device name, device type, customer name, folder name, and last login time. Available for the Detailed density view.
    • Device: Displays the devices name.
    • Last login: Displays the most recent end-user session detected on the device, including the username and login time (MM DD,YYYY HH:MM:SS AM/PM). If no one was logged in during the last check, the most recent known session is shown. The data refreshes automatically every 12 hours, as long as the device is available.
    • Availability: Indicates whether the device is online or offline.
    • Site: Displays the site name.
    • Customer: Displays the customer name.
    • Users: Displays up to five users assigned to a customer.
    • Contacts: Displays up to five contacts assigned to a customer.
    • Folder name: Displays the folder name.
    • Device type: Displays the device type (PC, Server, Mac, HTTP, SNMP, TCP, or generic).
    • Alerts: Displays the number of alerts for each device (Critical, Warning, and Info).
    • Available patches: Manage patch installation for online devices.
    • Remote access: Connect to the device via your preferred remote access tool.
    • Pending reboot: Indicates whether installed patches or softwares require a device reboot to take effect.
    • Department: Displays the department the device is assigned to.
    • Public IP/Hostname: Displays the device's public IP (agent-installed devices), hostname (SNMP, TCP, Generic devices), or URL (HTTP devices).
    • Last reboot: Displays the last time the device was restarted (format is MM/DD/YYYY HH:MM:SS AM/PM).
    • OS edition: Displays the operating system's full name (e.g., Microsoft Windows 10 Enterprise x64).
    • OS version: Displays the operating system's specific version or build number (e.g., 21H2).
    • Software updates: Displays the number of available updates.
    • Machine name: Displays the device's hostname in its operating system.
    • Remote access: Connect remotely to the device to monitor.
    • Actions: Click the dropdown menu to access:
      • Patch management: View and install patches.
      • Software inventory: View and uninstall softwares.
      • Software installation: Search for and install software via Chocolatey, Homebrew, and your private repository. Learn more
      • Run script: View, create, and run scripts from your personal library ('My scripts') or Atera's Shared Script Library to perform specific tasks or automate repetitive ones. Learn more
        Note: Shared scripts are checked for malware; however, they are provided as is and should be used at your own discretion.
      • Service manager: Start, restart, or stop service (Windows only).
      • Task manager: Monitor and manage ongoing tasks on the device.
      • Shutdown actions:
        • Log out: End the current session. All open applications will close, and any unsaved work may be lost.
        • Restart: Reboot the device.
        • Shut down: Power off the device. All open applications will close, and any unsaved work may be lost.
      • Wake on LAN: turn on a device in shutdown mode when it's connected to a power cable (Windows only). Learn more
      • Command Prompt: Run your own command or generate one using AI (Windows only). Learn more
      • PowerShell: Run your own command or generate one using AI (Windows only). Learn more
      • SSH (Secure Shell): Run your own command or generate one using AI. Learn more
      • Terminal: Run your own command or generate one using AI (Mac and Linux agent only). Learn more
      • User Activity: View the user's activity log on the device (Windows only). 
      • Apps:
        • Select an activated app: Select from a list of previously activated App Center applications to install on the device.
        • Explore the App Center: Explore a plethora of available apps.
      • More tools (Windows only): 
        • HelpDesk agent actions: Activate or deactivate the HelpDesk agent for the device.
        • File transfer: Manage your end-user's files by uploading to or downloading from their devices.
        • Event viewer: Remotely view the event logs on your end-user devices.
        • Registry editor: Access and modify the Windows Registry.

     

    Fit to table width

    Fit to table width stretches the table to span the entire width of your page.

     

    Reset table settings

    Reset table settings reverts any adjustments you've made, restoring the table to its original configuration for the current view you've selected. 

     

    Keyboard navigation

    When toggled on, this setting allows you to browse, edit, and interact with the table using only your keyboard, in accordance with Web Content Accessibility Guidelines (WCAG).

     

    Table views

    Devices > Save view button.png

    Customize your Devices page to fit your workflow with tailored views that highlight what matters most. Use the 'Default view' or create custom views by applying filters and selecting, reordering, and resizing columns before naming and saving them as private or public. Learn more

    Export views to Excel by clicking the download icon (Download icon.jpg) on the top-right corner.

     

    Filter devices

    Devices > Filters panel.png

    Filter devices by:

    • Folders: Filter by folders.
      • Note: You need to first Select a single customer to filter by folder.
    • Device type: Filter by PC, Server, Mac, Linux, SNMP, TCP, HTTP, Generic.
    • SNMP type: Filter by a variety of SNMP types, such as Access Points, Firewalls, and Routers.
      • Note: You need to first Select SNMP as the Device type to filter by SNMP type.
    • Availability: Filter by Unreachable, Offline, Online, and Retired.
    • Alert category: Filter by Hardware, Disk, Availability, Performance, Exchange, General, Networks, Apps, and Script-based.
    • Alert severity: Filter by Information, Warning, and Critical.
    • Monitored: Filter by monitored devices only.
    • Pending reboot: Filter by devices that require a system reboot.

    You can refine your search even further with Advanced filters (which include any previously-created custom fields):

    • Devices: Device name, Last Seen (last sync with agent), Last reboot.
    • Hardware: Battery health, Memory, Model, Motherboard, Processor, Processor clock, Sound, Vendor, Video card.
    • Network: IP address (LAN), IP address (WAN).
    • Patching: Available patch, Installed patch, Available patch class, OS Patching status.
    • Software: Anti-spyware, Antivirus, Firewall, Installed software, Office version, Office build, Software patching status, Work from Home.
    • Operating system: OS edition, OS version, Build, Agent TLS 1.2 compatibility, .NET Framework version, Windows serial key.
    • Storage: Free space, Hard disk model, Total space, BitLocker protection.
    • Agent - custom fields
    • SNMP - custom fields
    • TCP - custom fields
    • HTTP - custom fields
    • Generic device - custom fields

    Note: The custom fields are your own defined parameters for your device types and sites. Learn more

    Note: The custom fields are your own defined parameters for your device types and customers. Learn more

    For more information, see Devices page: advanced filters

     

    Bulk actions

    Devices > Bulk actions menu.png

    More power, less hassle — assign profiles, run scripts, install softwares, and more — in just a few clicks, by selecting one or more devices.

     

    Run script

    Set the queue duration for offline devices and execute scripts from your personal library or Atera’s Shared Script Library. Automate repetitive tasks or run specific actions seamlessly, whether on-demand or as part of your workflow. Learn more

     

    Assign automation profile

    Assign profiles to automate patching, software installation, maintenance, and more. Learn more

     

    Software installation

    Install software via Chocolatey, WinGet, Homebrew, and your private repository. Learn more

     

    Assign threshold profile

    Assign profiles to monitor specific values and trigger actions when set thresholds are reached. Learn more

     

    Edit relations

    Organize relations between devices and your network by assigning devices to sites and folders. Learn more

    Organize relations between devices and your network by assigning devices to customers and folders. Learn more

    Note: End-user assignment is available via a device's Manage dropdown or within a device's Agent Console.

     

    Schedule or initiate shutdown actions

    Log out, restart, or shut down devices. Learn more

     

    Alerts

    Pause the triggering of alerts for a specified duration and resume them at any time. Learn more

     

    Manage Helpdesk agents

    Activate or deactivate the Helpdesk agent, which lets end users create tickets with a screen capture via hotkey or the Service Portal. Learn more

     

    Manage apps

    • Select an activated app: Select from a list of previously activated App Center applications to install on the device. Learn more
    • Explore the App Center: Explore a wide range of apps, from backup and antivirus solutions to password managers, network monitoring tools, remote access options, and more. Learn more

     

    Delete agents

    Delete selected devices from your account.

    Note: Agents that monitor other devices can’t be deleted until all monitored devices are reassigned or deleted. Learn more

     

     

     

    Copyright © Atera Networks Ltd.2023

    apple store app google play app

    AICPA SOC for Service Organizations and ISO 27001 certified