Welcome to Atera's Release Notes, where you'll find all the latest and greatest features and new additions to our platform, organized by the months in which they were released. 

May

Go with the flow: Not all tickets take the same path, and now you can follow exactly how Robin handles every one of them. 

Located in your AI Center, the new Ticket flow breakdown maps their full journey, from the channel they came in through to final outcome. 

Understand what's shaping your resolution rates, and optimize Robin's performance accordingly. Learn more

Automating the family tree: You can now create child tickets automatically with Ticket automation rules. 

Set up your rule, define your conditions, and the relevant child tickets will be generated every time the trigger fires. 

Perfect for onboarding flows, multi-step requests, and recurring processes. Learn more

Release me: Knowing exactly when a patch dropped matters more than you'd think.

It's how you stay ahead of security vulnerabilities, avoid compatibility issues, plan deployments without disrupting your network, and track end-of-support timelines before they sneak up on you. 

You can now check the release date of any Windows OS patch directly on the Patch Management page. Learn more

Less is more: Your navigation panel just had a bold makeover. 

The sidebar now displays a cleaner layout, with fewer items in view and the option to collapse or pin it to fit your workflow. 

Oh, and we even changed its outfit: goodbye forest green, hello matte black.

Search it harder: Faster results, better filtering, and richer previews... that's what your new Global search is all about! 

You can now search across custom fields, assets, knowledge base articles, and even within ticket comments. 

Want it even stronger? Perform quick actions, directly from your search results. Learn more

Push it real good: Your Notification center got a serious glow-up. 

A redesigned, centralized experience now brings all your alerts into one place, with real-time notifications and tracking for read and unread updates. 

And, since notifications are now based on your permissions, you’ll only see what’s actually relevant to you.

Scan. Install. Monitor. Repeat. Network Discovery came prepared with this set of brand new features: 

• You can now request admin or domain credentials directly from end-users when initiating a scan. 
• Agent deployment is finally available for workgroup environments, too. 
• Discovered a Windows device? The agent installs automatically. 
• When you need to make changes, you can now update credentials and save scan settings without triggering a scan.
• SNMP devices also got spoiled with their own dedicated scan type, and auto-monitoring configuration based on their model. Learn more

SNMP monitoring, powered by AI: Copilot can now automatically generate the most relevant OIDs for your SNMP device. 

Use the device model alone or add a MIB file for even more precise, device-specific results. 

You can also bulk-add values and monitored OIDs in one go, then enable monitoring with a single click. Learn more

April

As good asset gets II: Electric Boogaloo: We said it was coming. Now it’s here. Connect Lenovo and automatically sync purchase and warranty details — just enter a serial number and skip the detective work. Learn more 

Show me what you got: You can now view a user’s assets directly from their profile, giving you a complete picture of everything assigned to them. Learn more

Show me what you got: You can now view a contact's assets directly from their profile, giving you a complete picture of everything assigned to them. Learn more

Being John Malkovich: AI Copilot just got more personal. You can now ask about end users directly, pulling in context from their devices, tickets, alerts, and other data points to get a glimpse inside the person behind it all. Because sometimes, understanding the issue means getting closer to how they work. Learn more

One user to rule them all: You can now bind multiple email addresses to a single user, so tickets from every inbox are drawn together, conversations remain true, and duplications are cast back into the void from whence they came. Learn more

One contact to rule them all: You can now bind multiple email addresses to a single contact, so tickets from every inbox are drawn together, conversations remain true, and duplications are cast back into the void from whence they came. Learn more

Ticket forms, segmented: Cut through the clutter with customized templates, which you can now segment by site. Keep things relevant, streamline your process, and make ticket creation more consistent from start to finish. Learn more

Ticket forms, segmented: Cut through the clutter with customized templates, which you can now segment by customer. Keep things relevant, streamline your process, and make ticket creation more consistent from start to finish. Learn more

Who's in control: Restrict technician access to specific folders without touching their broader permissions. Control who sees what, without getting in the way of how your team works. Learn more

Ticket to ride: Cloud actions can now call Atera ticketing APIs, giving AI Copilot and Robin (IT Autopilot) more ways to move work forward. Escalate, resolve, or update tickets automatically so ticket workflows can run end to end without making your team do all the button-pushing. Learn more

March

Device-ice baby: Devices and users are now more connected than ever. You can link multiple devices to a single user, making it easier to reflect real-world setups and improve ticket handling. Learn more

Device-ice baby: Devices and contacts are now more connected than ever. You can link multiple devices to a single contact, making it easier to reflect real-world setups and improve ticket handling. Learn more

As good asset gets: Asset inventory is now smoother and more intuitive — from entering serial numbers to mapping devices with greater precision. And this is just the beginning. Soon, you’ll be able to connect with leading manufacturers to automatically sync purchase and warranty details, keeping your assets effortlessly up to date behind the scenes. Learn more

It walked the walk... now it talks the talk: Robin (formerly known as IT Autopilot) is fluent in more than just IT. Set a language or let it auto-detect and respond like a natural. Supported languages include English, Spanish, French, German, Portuguese, Italian, Dutch, Polish, Swedish, Czech, Turkish, Romanian, Hebrew, Arabic, Russian, Ukrainian, Chinese, Japanese, Korean, Hindi, Indonesian, Thai, and Vietnamese. 

Freshly polished: Your monitored device experience (HTTP, SNMP, TCP, and Generic) got a massive makeover, with a cleaner layout and improved visibility into device data. As part of this update, SNMP configuration has been significantly enhanced — you can now use AI Copilot to generate OIDs from simple prompts or MIB files, making setup faster and more intuitive.

More intuitive: The Scripts page has been updated with a cleaner, more intuitive interface, making it easier to manage and navigate your scripts. You can now clearly see which scripts are enabled for each AI assistant, helping you stay organized and in control at a glance.

If a log falls in a forest, you’ll hear — and see it — here: Security audit logs have been expanded to give you deeper visibility into your team's activity across the platform. You can now track authentication events, permission changes, sensitive actions, and access attempts, so you'll have a clearer view of who did what, when, and from where. This also includes enhanced monitoring of remote connections, agent activity, and integrations to help you maintain stronger security and accountability. Learn more

February

Entra ID (the directory formerly known as Azure AD): You can now sync Microsoft Entra ID users per site, not just across your whole account. It’s a cleaner way to roll out access where it actually matters, keeping the right people in the right place, and avoiding a 'Let’s Go Crazy' import. Learn more

Open sesame: A quick biometric check is all it takes to log in with a passkey. Fewer clicks, faster access, and you’re back to doing your IT magic in seconds. Learn more

This is the play, Bobby: Create clear, repeatable workflows for common ticket scenarios, and have IT Autopilot follow every step you define. It keeps handling consistent, speeds up resolution, and takes manual tasks off your technicians’ plate by giving your IT Autopilot the tackling fuel it needs. Learn more

The nudge whisperer: You can now tune how IT Autopilot handles end-user silence — when it follows up, when it confidently closes the loop, and when it hands things to a technician. Choose a more conservative policy that resolves only with clear confirmation, or a more optimistic one that wraps things up when the fix looks solid and escalates only if something still feels off. Learn more

IT Autopilot file support: Your end users can now attach additional file types in their conversation with IT Autopilot and let it analyze them to deliver faster, more accurate resolutions. It works across every channel (Portal, Slack, Teams, and more) and supports common docs, spreadsheets, images, and structured files like PDFs, Office files, CSV/XLSX, JSON/YAML, and more. 

January

Framework, not guesswork: .NET Framework version is now visible in the Agent Console for Windows devices, and you can use advanced filters on the Devices page to identify endpoints that don’t meet the minimum .NET Framework 4.7.2 requirement and TLS 1.2 compatibility needed for the Atera Agent to communicate with Atera. Learn more

Choose your sender: Configure multiple support email addresses and sending domains so each ticket reply matches the right workflow and branding.

• Multiple support email addresses: Add incoming, outgoing, or combined addresses so replies come from the right mailbox. Learn more
• Multiple sending domains: Add and verify additional domains to match your branding and improve deliverability. Learn more
• Advanced settings: Control what end users see on replies and automate email-driven actions like sending replies and creating end users from new email senders. Learn more

Leave a paper trail: Generate a clean, print-friendly ticket view to share a professional summary with end users or keep an internal copy for your records — with a layout toggle to switch between end-user and internal formats. Learn more

Eject button for inactive sessions: Set custom inactivity timeouts and enforced session lengths to automatically log end users out based on your security policy, configurable by admins in Security and Authentication. Learn more

Lost in translation, but found in approvals: Approval request emails are now localized, so stakeholders receive approval prompts in their own language and can approve or decline with the right context, without guessing what anything means. Learn more

Keyp it secure for APIce of mind: Create advanced API tokens with IP allowlisting and granular permissions, so you can integrate securely while keeping access tightly scoped.

Note: Currently available to new accounts only... rolling out to everyone soon. 

I spy with my UI: More pages across the app are moving to the new UI, with cleaner layouts and more consistent controls, so common tasks take fewer clicks, key information is easier to find, and everything feels faster and easier to navigate.