Alerts give you the ability to monitor the health of your end-user devices in real time, so you can identify and resolve potential issues before they turn into problems.
Alert Threshold Profiles
Alerts are an essential component of any remote monitoring and managing system. The Atera agent monitors and reports on important performance metrics and device health at regular intervals and securely communicates this data back to the cloud. The purpose of alerts is to notify you of any unexpected high-risk actions, changes, or failures on your devices, as reported by the Atera agent, so you can immediately investigate and remediate any issues.
With Atera, you can configure alerts by creating or editing an alert threshold profile. Use our recommended preset threshold profiles to ensure best alerting practices or build a custom alert threshold profile to track additional threshold items you want to monitor. Once created, you can assign your alert threshold profile to a device, site, or folder. When a device monitored by the system breaches a specified threshold item, it will generate an alert.
With Atera, you can configure alerts by creating or editing an alert threshold profile. Use our recommended preset threshold profiles to ensure best alerting practices or build a custom alert threshold profile to track additional threshold items you want to monitor. Once created, you can assign your alert threshold profile to a device, customer, or folder. When a device monitored by the system breaches a specified threshold item, it will generate an alert.
Where can I see my alerts?
There are multiple places to see your alerts in the Atera platform:
The Atera Dashboard
The Atera Dashboard provides a high-level overview in addition to a list of the recent alerts generated across your devices.
The Agent Console
For device-specific alerts, take a look at the Agent Console — here, you'll get a sense of how your device is performing for specific alert types. Check out the alert overview at the top of the console or investigate recently triggered alerts in detail on the right-hand side of the page. The Alerts section of the Agent Console is also a great place to perform quick, alert-related actions like pausing all alerts, deleting, resolving, or snoozing specific alerts, as well as creating tickets from alerts.
The Alerts page
The Alerts page is a great place to monitor all your alerts in one place. Various details are listed for each alert such as when the alert was created, the severity, category, and status of the alert. Create a new ticket for an alert from this page, or see the tickets already associated with a specific alert. Plus, you can filter your alerts by sites, severity, device type, and more.
The Alerts page is a great place to monitor all your alerts in one place. Various details are listed for each alert such as when the alert was created, the severity, category, and status of the alert. Create a new ticket for an alert from this page, or see the tickets already associated with a specific alert. Plus, you can filter your alerts by customers, severity, device type, and more.
The Sites page
From Sites (on the sidebar), select a site and go to the Alerts tab. Here, you can easily monitor all alerts related to a specific site. You have the flexibility to create a new ticket for each alert or assign it to an existing one. You can filter the alerts by status, category, and severity, and have the ability to customize the alert settings specifically for this site.
The Customers page
From Customers (on the sidebar), select a customer and go to the Alerts tab. Here, you can easily monitor all alerts related to a specific customer. You have the flexibility to create a new ticket for each alert or assign it to an existing one. You can filter the alerts by status, category, and severity, and have the ability to customize the alert settings specifically for this customer.
Customize your alert settings
You can customize your alert settings to fit your personal preferences. Learn how to set up an email address to receive alerts and automatically create tickets for alerts based on severity. You can also configure your settings so that a sound will play in response to incoming alerts, ensuring you never miss a thing! Check out this article on how to set sound alerts
Network Discovery alerts
For Network Discovery users, you can set up alerts to keep you informed of unmonitored devices, offline scanning agents, common vulnerabilities and exposures (CVE), and scanning agents whose IP addresses have changed. Network Discovery alerts will be displayed on the Alerts page along with your general alerts. See this article to learn how to set up, filter, and view Network Discovery alerts
Alerts API
Atera's API offers multiple ways of integrating and extending its functionality. Use our API to easily return a list of alerts, create a new alert, delete a specific alert, or return a specific alert
What is the difference between resolve and delete?
Resolving an alert keeps it visible in the Alerts section, allowing you to filter and view resolved alerts. However, deleting it removes it permanently, making it no longer visible.
