Real-time monitoring enables you to efficiently manage an increasing number of customers, devices, or sites. Automated alerts and thresholds for various device types provide comprehensive visibility into device and group behaviors, helping you proactively stay ahead of potential incidents.
Frequently asked questions
This section will cover the frequently asked questions regarding remote monitoring using Atera.
Q: What can you monitor using Atera?
A: Atera offers extensive monitoring capabilities, allowing you to oversee various devices and their components. This includes monitoring agent components, SNMP devices, websites, and more.
Additional info: Agent-based monitoring covers Windows, macOS, and Linux; agentless monitoring covers SNMP, HTTP, TCP, and Generic devices (via a designated Windows monitoring agent on the same network).
Q: What monitoring capabilities does Atera offer for Windows, Mac, and Linux devices?
A: When utilizing the Atera agent on your devices, you can track the following parameters:
- CPU load and temperatures
- RAM usage and temperatures
- Hard disk usage and temperatures
- Motherboard temperatures and fan performance
- Windows events, services, and processes
These represent a subset of the monitoring capabilities accessible through Atera for Windows, Mac, and Linux devices. For a more comprehensive understanding of the monitoring features offered by Atera, see:
- Alerts overview
- Threshold Profile Monitoring features
- Monitor disk corruption with Threshold profile
- Monitor Microsoft service status
- Monitor Windows Events
Note: You can extend monitoring with script-based thresholds (PowerShell/BAT/SH) to track any custom metric and attach auto-healing for self-remediation.
Q: Is it possible to monitor other components within Atera than the ones listed above?
A: Certainly, you have the capability to monitor additional components on a device where the Atera agent is installed using the Script-based monitoring feature. For more information, see Script-based threshold monitoring
Q: Is there a way to configure alerts for automatic resolution upon alert creation?
A: Certainly, Atera offers an Auto-healing script feature for this purpose. You can configure a script to execute when a particular alert is triggered. For instance, you can monitor the status of the PrintSpooler service and set up an auto-healing script to automatically start the service if it is detected as down. For more information, see Auto Healing (Scripts)
Note: Auto-healing supports per-threshold script assignment and can fully auto-resolve alerts once remediation succeeds.
Q: What occurs after the execution of an Auto-healing script?
A: When an Auto-healing script runs and successfully remedies the underlying issue, the associated alert will be automatically resolved.
Q: Can sound alerts be configured for new alerts generated within the console?
A: Indeed, you can set up sound alerts to accompany the generation of new alerts within Atera. To learn more about sound alerts, please see Set sound alerts
Q: Can I use a custom sound file for Sound alerts?
A: No, it is not possible to use custom sound files for Sound alerts in Atera.
Q: What is the process for configuring email alerts in Atera?
A: You can find detailed instructions on how to set up email alerts for Warning, Critical, and Resolved alerts in Set email address for receiving alerts
Q: Is it feasible to configure email alerts for Information alerts?
A: No, it is not possible to receive email alerts for Information-level alerts.
Q: Is it possible to temporarily pause or snooze alerts?
A: Yes, you can pause or snooze alerts in Atera. This feature allows you to temporarily halt alerts on devices, useful during maintenance to prevent the alert generation or snooze them to avoid receiving emails or notifications for specific alerts. For more information, see:
Q: What features and functionalities are available on the Alerts page within the Atera console?
A: The Alerts page serves as a centralized hub for viewing alerts across all your devices or customers. It offers the functionality to apply filters and views for sorting alerts based on specific criteria. From this page, you can access comprehensive information about each alert, including its generation time, the precise threshold that initiated the alert, the output of Auto-healing scripts, and more. For more information, see The Alerts page
Note: You can bulk-edit alert status, convert to tickets, export results, and apply saved views for NOC workflows.
Q: Can I generate tickets from Alerts?
A: Indeed, you have the flexibility to manually create tickets from Alerts, or you can set up automatic ticket creation based on the severity of the alerts. For more information, see:
Q: Can I access alerts from my devices through the Atera mobile app?
A: Absolutely, you have the capability to view your alerts directly from the Atera mobile app. For more information, see Mobile app: alerts
Q: Is it possible to monitor devices without having the Atera agent installed on them?
A: Absolutely, it is possible to monitor devices that do not have the Atera agent installed. For instance, you can monitor printers using SNMP. Additionally, Atera offers the capability to monitor websites and ports through the HTTP module and TCP devices, respectively. For more information, see:
- SNMP FAQ
- Monitor SNMP Devices
- Monitor ports 25, 80, 443 and more (Add a TCP device)
- Monitor a Website (Add an HTTP device)
- Monitor Non-SNMP Switches, Printers, UPS and More (Add a Generic Device)
Q: Can I receive alerts when a specific device goes offline?
A: Absolutely, you can configure Availability monitoring to trigger an alert when a device goes offline. This feature is automatically enabled for Windows Servers and SNMP devices, while for workstations, manual activation is required. For more information, see Monitor Device Availability
Q: Can I enable Availability monitoring for multiple devices simultaneously?
A: Unfortunately, it is not possible to enable Availability monitoring in bulk; it must be enabled individually for each device. It's worth noting that enabling this feature across all devices is not advisable, as it can lead to an excessive number of alerts when end-users power down their devices.
Note: Best practice is to enable it selectively (e.g., servers, kiosks, critical endpoints).
Q: Is it possible to configure Availability monitoring to generate an alert when a device comes online?
A: No, within Atera, you cannot set up alerts to be triggered when a device becomes online. Alerts can only be generated when a device goes offline.
Q: Can I receive alerts via SMS on my mobile device?
A: Atera does not have an integrated feature for sending SMS notifications when alerts are generated. Nevertheless, you have the option to develop a custom software application using the API in combination with an SMS service to enable SMS notifications upon alert generation. Please be aware that Atera support does not offer assistance for such custom requests.
Q: Can I configure Atera to send notifications via WhatsApp, Slack, or other platforms upon alert generation?
A: Atera does not include an integrated feature for this purpose. Nevertheless, it is possible to establish a connection between Atera and the desired application using the API, allowing you to receive notifications through platforms like WhatsApp or Slack when alerts are generated. Please note that Atera support does not provide assistance for custom requests of this nature.
Q: Can I configure Atera to receive alerts from other software applications I use?
A: You can establish a connection between Atera and another software application so that when an alert is generated in that particular application, it triggers an alert in Atera as well. This integration can be achieved using the API to link Atera with the specific software application. It's important to be aware that Atera support does not offer assistance for custom requests of this nature.
Q: Are there any reports related to the alerts generated in Atera?
A: Certainly, Atera offers various reports within the operational reports module that provide insights into the alerts generated within your console. Additionally, analytical reports empower you to create custom reports based on your alerts. For more information, see:
- Operational reports: System at-a-glance
- Operational reports: Customer health
- Operational reports: Agent health
- Create analytical reports
Note: Higher-tier plans unlock advanced/custom reporting and dashboards for historical trends and capacity planning.
Q: Can I export alerts to an Excel file?
A: You have two options for exporting a list of your alerts from Atera. The first method involves using the API to export your alerts. The second approach is to utilize the Advanced Reports feature to generate a report of your alerts and then export it.
Q: Why does a device show as offline in Atera even though it’s running?
A: Common causes include agent connectivity issues, outdated agent versions, firewall/antivirus interference, or temporary network problems. Restart or reinstall the agent, ensure it’s updated, confirm whitelisting/ports, and verify the device’s internet path. If the agent is offline, remote actions are limited until it reconnects.
Q: Which monitoring options are available for devices without an Atera agent?
A: Monitor switches, printers, UPS units, sites, and more using SNMP, HTTP, TCP, or Generic devices. These rely on a Windows monitoring agent in the same network rather than installing the Atera agent on the target.
Q: Can I automate remediation or self-healing for alerts?
A: Yes. Attach auto-healing scripts to thresholds. Successful remediation auto-resolves the alert. Script output appears on the Alerts page (not in Recent Processes Reports). See Auto Healing (Scripts).
Q: Why am I not receiving alerts—or receiving too many?
A: Usually threshold profile misconfiguration, overuse of availability monitoring (not recommended for all workstations), or notification/email settings. Tune thresholds, severities, and notification preferences; consider separate profiles for servers vs. workstations.
Q: Are API and advanced reports available for remote monitoring data?
A: Yes. Use Advanced/Analytical reports and the Atera API to export, aggregate, and analyze device/alert data and to integrate with third-party tools.
Q: How do I troubleshoot missing or unresponsive agents?
A: Check the Atera service status on the device, confirm required firewall/AV whitelisting and ports, and reinstall using the latest agent if needed. Verify OS time, proxy settings, and that the device can reach Atera’s endpoints.
Q: What are best practices to avoid false positives with non-agent device monitoring?
A: Keep the monitoring agent online and stable, ensure network reachability (no VLAN/firewall blocks), choose appropriate polling intervals, and set realistic thresholds to reduce noise.
Q: Can I trigger or automate remote actions on monitored but non-agent devices?
A: Automated remediation (scripts) is available only for agent-installed endpoints. SNMP/HTTP/TCP/Generic monitoring supports alerting/reporting, not script-based remediation.
Q: How is online/offline (availability) monitoring configured?
A: Enabled by default for servers and SNMP devices; manually enable for workstations if needed. Alerts are generated only when a device goes offline (not when it comes online).
Q: How do I set up and manage alert thresholds or enable auto-remediation?
A: Create Threshold Profiles, assign them to devices/groups, and attach auto-healing scripts to specific checks for hands-free remediation.
Q: Can scripts and patching be scheduled for remediation/monitoring or custom metrics?
A: Yes. Schedule scripts for monitoring/remediation and use Patch Management profiles to automate OS/software updates.
Q: How do I export or integrate alert data, and what notification options exist?
A: Export via Alerts page or Advanced Reports to Excel/CSV; use email natively. For SMS/Slack/WhatsApp/Teams, build custom workflows via the API/webhooks.
Q: What reporting and dashboards are available?
A: System health, inventory, alert analytics, and trend dashboards are available, with advanced/custom reporting on higher tiers and downloadable results.
Q: What are frequent deployment or performance issues, and how are they resolved?
A: Offline agents, outdated software, or firewall/AV interference are common. Keep agents updated, whitelist required endpoints/ports, and validate network stability.
