Help CenterReal-time monitoring enables you to efficiently manage an increasing number of customers, devices, or sites. Automated alerts and thresholds for various device types provide comprehensive visibility into device and group behaviors, helping you proactively stay ahead of potential incidents.
Frequently asked questions
This section will cover the frequently asked questions regarding remote monitoring using Atera.
Q: What can you monitor using Atera?
A: Atera offers extensive monitoring capabilities, allowing you to oversee various devices and their components. This includes monitoring agent components, SNMP devices, websites, and more.
Q: What monitoring capabilities does Atera offer for Windows, Mac, and Linux devices?
A: When utilizing the Atera agent on your devices, you can track the following parameters:
- CPU load and temperatures
- RAM usage and temperatures
- Hard disk usage and temperatures
- Motherboard temperatures and fan performance
- Windows events, services, and processes
These represent a subset of the monitoring capabilities accessible through Atera for Windows, Mac, and Linux devices. For a more comprehensive understanding of the monitoring features offered by Atera, we recommend exploring the articles listed below.
- Alerts overview
- Threshold Profile Monitoring features
- Monitor disk corruption with Threshold profile
- Monitor Microsoft service status
- Monitor Windows Events
Q: Is it possible to monitor other components within Atera than the ones listed above?
A: Certainly, you have the capability to monitor additional components on a device where the Atera agent is installed using the Script-based monitoring feature. For further information on script-based monitoring, please consult the article provided below.
Q: Is there a way to configure alerts for automatic resolution upon alert creation?
A: Certainly, Atera offers an Auto-healing script feature for this purpose. You can configure a script to execute when a particular alert is triggered. For instance, you can monitor the status of the PrintSpooler service and set up an auto-healing script to automatically start the service if it is detected as down. For more comprehensive information regarding the Auto-healing script feature, we recommend referring to the article listed below.
Q: What occurs after the execution of an Auto-healing script?
A: When an Auto-healing script runs and successfully remedies the underlying issue, the associated alert will be automatically resolved. You can access additional information about this auto-resolved alert on the Alerts page, including the script's output and the timestamp of its execution. If you have configured email alerts for resolved alerts, you will also receive notifications for these auto-resolved alerts.
Q: Does the execution of scripts initiated by auto-healing scripts appear in the Recent Processes Report?
A: No, scripts executed by the auto-healing feature are not displayed in the Recent Processes Report. Instead, you can access the output and details of these scripts on the Alerts page.
Q: Can sound alerts be configured for new alerts generated within the console?
A: Indeed, you can set up sound alerts to accompany the generation of new alerts within Atera. To learn more about sound alerts, please refer to our articles listed below.
Q: Can I use a custom sound file for Sound alerts?
A: No, it is not possible to use custom sound files for Sound alerts in Atera.
Q: What is the process for configuring email alerts in Atera?
A: You can find detailed instructions on how to set up email alerts for Warning, Critical, and Resolved alerts in the article linked below.
Q: Is it feasible to configure email alerts for Information alerts?
A: No, it is not possible to receive email alerts for Information-level alerts.
Q: Is it possible to temporarily pause or snooze alerts?
A: Yes, you can pause or snooze alerts in Atera. This feature allows you to temporarily halt alerts on devices, useful during maintenance to prevent the alert generation or snooze them to avoid receiving emails or notifications for specific alerts. For comprehensive guidance, please consult the articles linked below.
Q: What features and functionalities are available on the Alerts page within the Atera console?
A: The Alerts page serves as a centralized hub for viewing alerts across all your devices or customers. It offers the functionality to apply filters and views for sorting alerts based on specific criteria. From this page, you can access comprehensive information about each alert, including its generation time, the precise threshold that initiated the alert, the output of Auto-healing scripts, and more. For a detailed overview of the Alerts page, please refer to the article provided below.
Q: Can I generate tickets from Alerts?
A: Indeed, you have the flexibility to manually create tickets from Alerts, or you can set up automatic ticket creation based on the severity of the alerts. For a deeper understanding of these functionalities, please review the articles provided.
Q: Can I access alerts from my devices through the Atera mobile app?
A: Absolutely, you have the capability to view your alerts directly from the Atera mobile app. For further information on this topic, please refer to the article linked below.
Q: Is it possible to monitor devices without having the Atera agent installed on them?
A: Absolutely, it is possible to monitor devices that do not have the Atera agent installed. For instance, you can monitor printers using SNMP. Additionally, Atera offers the capability to monitor websites and ports through the HTTP module and TCP devices, respectively. Further details about the monitoring capabilities in Atera can be found in the following articles.
- SNMP FAQ
- Monitor SNMP Devices
- Monitor ports 25, 80, 443 and more (Add a TCP device)
- Monitor a Website (Add an HTTP device)
- Monitor Non-SNMP Switches, Printers, UPS and More (Add a Generic Device)
Q: Can I receive alerts when a specific device goes offline?
A: Absolutely, you can configure Availability monitoring to trigger an alert when a device goes offline. This feature is automatically enabled for Windows Servers and SNMP devices, while for workstations, manual activation is required. To gain a deeper understanding of Availability monitoring, please refer to the article linked below.
Q: Can I enable Availability monitoring for multiple devices simultaneously?
A: Unfortunately, it is not possible to enable Availability monitoring in bulk; it must be enabled individually for each device. It's worth noting that enabling this feature across all devices is not advisable, as it can lead to an excessive number of alerts when end-users power down their devices.
Q: Is it possible to configure Availability monitoring to generate an alert when a device comes online?
A: No, within Atera, you cannot set up alerts to be triggered when a device becomes online. Alerts can only be generated when a device goes offline.
Q: Can I receive alerts via SMS on my mobile device?
A: Atera does not have an integrated feature for sending SMS notifications when alerts are generated. Nevertheless, you have the option to develop a custom software application using the API in combination with an SMS service to enable SMS notifications upon alert generation. Please be aware that Atera support does not offer assistance for such custom requests.
Q: Can I configure Atera to send notifications via WhatsApp, Slack, or other platforms upon alert generation?
A: Atera does not include an integrated feature for this purpose. Nevertheless, it is possible to establish a connection between Atera and the desired application using the API, allowing you to receive notifications through platforms like WhatsApp or Slack when alerts are generated. Please note that Atera support does not provide assistance for custom requests of this nature.
Q: Can I configure Atera to receive alerts from other software applications I use?
A: You can establish a connection between Atera and another software application so that when an alert is generated in that particular application, it triggers an alert in Atera as well. This integration can be achieved using the API to link Atera with the specific software application. It's important to be aware that Atera support does not offer assistance for custom requests of this nature.
Q: Are there any reports related to the Alerts generated in Atera?
A: Certainly, Atera offers various reports within the Classic Reports module that provide insights into the alerts generated within your console. Additionally, the Advanced Reports module empowers you to create custom reports based on your alerts. For a deeper understanding of these reporting capabilities, please refer to the articles linked below.
- Create advanced reports
- Classic report: System At-a-Glance
- Classic reports: Customer Health
- Classic report: Agent Health
Q: Can I export alerts to an Excel file?
A: You have two options for exporting a list of your alerts from Atera. The first method involves using the API to export your alerts. The second approach is to utilize the Advanced Reports feature to generate a report of your alerts and then export it.
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