Welcome to Atera's Release Notes, where you'll find all the latest and greatest features and new additions to our platform, organized by the months in which they were released. 

 

 

December

The greatest teacher, failure is: Gain insights on failed patch installations on your Windows devices to troubleshoot issues and improve future patch deployments. Included, the error code will be, as well as a description and guidance to resolve, if available. Learn more

 

 

New Splashtop security settings: Set remote connections to be attended or unattended, and configure password requirements when connecting to end-user devices. Learn more

 

Local device time zone: Run automation profiles based on each device’s local time zone, simplifying management across multiple locations. Learn more

 

Expanded Linux support: Atera's Linux agent now supports CentOS and Red Hat distributions, enhancing your device management capabilities. Learn more

 

Technician availability: Manage your team's availability and take the guesswork out of who's ready for tickets. Simple toggles for techs, central controls for admins, and smarter auto-assignment for everyone. Learn more

 

Attachments sneak peek: Preview your uploaded files directly from the Attachments tab on the Site page. Learn more

Attachments sneak peek: Preview your uploaded files directly from the Attachments tab on the Customer page. Learn more

 

 

 

November

Splashtop Premium: Make a bigger splash with multi-monitor support, simultaneous technician sessions, local session recording, and advanced configurations. Dive into a free 7-day trial via the App Center and experience Splashtop Premium risk-free. Learn more

 

Minor report: Names change when lovers marry, Pokémon evolve, or Jedi join the dark side. In this case, it's a simple renaming that better aligns with the values these reports give you (no Darth Auditor, fortunately). Henceforth:

• Classic reports shall be known as operational reports. 
• Advanced reports shall be known as analytical reports.

Now that that's out of the way, we're...

Happy to report: Accessing and managing your classic operational and analytical reports has never been better.

There's a new navigation menu, a unified homepage for all report types, a search bar that bookmarks your most recently viewed reports, actionable indicators for scheduled reports, and a data explorer sect—

Breaking report! 60 datasets have been streamlined into 10, offering richer fields per dataset to make analytical report building faster, easier, and more flexible. Stay with us, because after the screenshot, we'll return with...

Two new additions to your... reportoir:

• App Center installation dashboard: Gain insights into your app installations across all devices, tracking progress and troubleshooting issues with ease. Learn more
• App Center usage dashboard: Track monthly app usage across sites to optimize resource allocation, all from a single pane of glass. Learn more
• App Center usage dashboard: Track monthly app usage by customer to ensure accurate billing, all from a single pane of glass. Learn more

 

 

 

October

Patch Management Dashboard: Introducing your all-in-one hub for real-time compliance insights and vulnerability management — bringing order to your galaxy of devices. Effortlessly monitor and manage patching in one convenient place and enjoy optimal security and performance with just a few clicks. Learn more

 

Lost in filter overload? Save yourself the clicks. Just describe what you're looking for, and AI Copilot will instantly apply relevant filters to spotlight your devices. Learn more

 

Stay on track: The assets tab on the Site page now includes new fields to track purchase dates, warranty expirations, and asset status, giving you complete visibility across the entire inventory lifecycle. Learn more

Stay on track: The assets tab on the Customer page now includes new fields to track purchase dates, warranty expirations, and asset status, giving you complete visibility across the entire inventory lifecycle. Learn more

 

Apps in constant orbit: Acronis, Bitdefender, and ESET just joined the auto-install party! Now, alongside ThreatDown, you can enable auto-install for these stellar security apps on your devices. Learn more

 

Where we're going, we won't need eyes to see: Manage every alert, near and far, seen and unseen. Learn more

 

Mr. Wizard, get me out of here: From losing a device, to eyeing suspicious activity, be the one to unplug and secure your account by logging out of all sessions instantly. Learn more

 

Fresh look, greater value: It's easier than ever to explore available products and see the unique advantages they bring to your workflow, by checking out any add-on's Pricing tab within the App Center.

 

 

 

September

Hello, operator: Open a universe of Zapier's third-party app automations to streamline tasks, improve workflows, and boost your productivity with effortless connections. Whether you want to sync data, trigger actions, or enhance your IT operations, Zapier makes it easy to connect the tools you love with your Atera platform. Learn more

 

Do offline agents dream of patches and updates? Queue automations — at the profile level — to run when offline agents come back online, ensuring all your devices receive the tip-top attention they need. Learn more

 

Mission control: Organize your technicians into groups to automate ticket assignments, keeping ticket queues under control and tasks directed to the right teams for smooth operations. Learn more

 

Permission to rock 'n role: Roles and permissions have been totally revamped for more granular settings and improved functionality. Learn more

Highlights include:

• New scripting permission allowing for scripts to be run from specified categories only.
• New knowledge base permission enabling creating, editing, and deleting categories, sections and articles in the general and site specific knowledge base.
• New knowledge base permission enabling creating, editing, and deleting categories, sections and articles in the general and customer specific knowledge base.
• Assigning technicians to a role directly within the role.

 

Scripting upgrades:

• Add inline comments with '#' to describe what you need, and AI will generate the corresponding code for you. Learn more
• You can now test scripts by running them from the script editor on your devices. Learn more

 

Let me check my schedule: The Business Hours page now includes holidays. Easily see work schedules and add holidays to mark non-working days. Learn more

 

Service Portal language: When a user logs into the Service Portal, it will automatically detect and use their browser language.

Customer Portal language: When a contact logs into the Customer Portal, it will automatically detect and use their browser language.

 

Is it secret? Is it safe? When a technician's password is updated, they'll be logged out of all open sessions automatically, keeping the account safe and secure.

 

 

 

August

Software inventory advanced report: Check which devices have up-to-date or updatable software, and view the latest available versions. Learn more

 

Ticket automation rules update: Streamline your ticketing process with ticket automation rules triggered by ticket forms. Learn more

 

Software inventory updates: You can now manually update and patch software for your Windows and Mac devices. Learn more

 

Remote settings page update: The Remote settings page joined in on the makeover fun. Manage your Splashtop, AnyDesk, TeamViewer, or ScreenConnect settings under Admin > Monitoring and automation > Remote access settings.

 

Custom fields in reports: Custom fields are now integrated into the consolidated Agents, Devices, and Tickets advanced reports datasets. Easily access all custom fields under Account Custom Fields for more comprehensive reporting. Learn more

 

 

 

July

Copilot for macOS: Navigate your cosmos of macOS devices, running diagnostics, troubleshooting alerts, and getting detailed ticket summaries and actionable solutions to keep your fleet running smoothly and efficiently. Learn more

 

Splashtop remote session summaries: What's the point of folding space and time, if you can't track the journey? Generate clear summaries of your Splashtop sessions with Atera's Copilot. From the little things to those all-important actions, ensure you and your team stay informed and aligned with AI-generated session logs. Learn more

 

Splashtop for Linux devices: Beam directly to your Linux devices with Splashtop, effortlessly bridging the real and virtual worlds of Linux devices and virtual machines. Learn more

 

Script-based custom fields: Generate any textual or numerical data directly in the agent console for enhanced functionality and flexibility. Learn more

 

 

 

June

Advanced reports: You can now include software inventory (for Windows agents), Linux patching data, and patch status queries to your custom reports—all available in the Agents dataset. Learn more

 

Import data: Data imports now include assets (alongside sites and users). Learn more

Import data: Data imports now include assets (alongside customers and contacts). Learn more

 

Audit log: Audit logs now include software installation information for single, bulk, and bundled updates. Learn more

 

Help menu: Introducing your new gateway to comprehensive support and resources, accessible on every page, in the bottom-right corner. Access the Help Center, connect with the Atera community, and stay updated on product features, events, and webinars. Keep yourself updated on our roadmap and stay informed through the status page. Share ideas and feedback, start a live chat, and get instant answers from the AI assistant. Learn more

Note: Less is more, so we removed the lightbulb () from the menu bar:

• What's new (new features and updates), events, and webinars are now located in the Help menu > Product updates.
• The QR code for downloading the mobile app is now located in your profile menu (accessible via your profile image in the top-right corner).

 

 

 

May

Agent console upgrade: Discover the enhanced Agent Console with information neatly organized into tabs and widgets for a smoother experience. Customize the layout to fit your workflow — resize widgets and place them wherever you need for a personalized experience. Learn more

 

Agent activity: You've got a new Agent Console widget to monitor agent-related activities, including who ran actions and when. This covers scripts, software and patch updates, remote access logs, and shutdown actions. Learn more

 

Splashtop improvements: Your Splashtop experience just hit hyperspace! We've optimized your experience, reducing the connection time and increasing the success rate for connections. Enjoy faster, more reliable remote access for all your tasks.

 

Default to excellence: Set any form template as the default starting line for new tickets, putting your best form forward — automatically. Learn more

 

 

 

April

AI-generated OID thresholds: From broad OID suggestions to suggesting precise OID values for monitoring, OID thresholds are now within your grasp too! Simply type what you need in plain language, and let AI do the rest. Learn more

 

AI-generated articles from tickets: With just one click, you can transform existing tickets into sleek, accessible articles in your user-facing knowledge base as a reference for similar issues in the future. Learn more

 

AI reply generator: Cat got your tongue? Let AI be your copilot for ticket replies, shaping your messages for every journey. Learn more

 

 

AnyDesk for Linux strikes back: We've rolled out the updated AnyDesk version for Linux to end-user devices with the Atera agent. Learn more

 

Return of the products and expenses: The new Ticket page now includes products and expenses, merging the last of the features from the old page with the new enhancements. Now witness the power of this fully armed and operational ticket station. Learn more

 

Select all, with a twist: Please, sir, I want some more. You can now select every device, near and far, displayed and not. Learn more

 

Advanced reports: The Agents dataset now includes patching information for your Windows and Mac devices. Learn more

 

Technician load balance: Restore balance to the Force by keeping an eye on ticket distribution among technicians for strategic ticket assignments. Learn more

 

Azure AD sync: Business phone numbers now seamlessly integrate with Atera users during import (listed on the User page under 'Phone'). Learn more

Azure AD sync: Business phone numbers now seamlessly integrate with Atera contacts during import (listed on the Contact page under 'Phone'). Learn more

 

Advanced filters update: You can now filter devices based on BitLocker protection status. Learn more

 

Recent Processes report update: See detailed installation logs for failed Chocolatey or Homebrew package installations. Learn more

 

 

 

March

AnyDesk update: We've rolled out the updated AnyDesk version for Windows and Mac to end-user devices with the Atera agent.

 

Ticket resolutions: Ditch the detective work with the simple click of 'Mark as resolution', instantly highlighting the key solutions directly within the Resolution tab of each ticket. It's your shortcut to revisiting and reapplying effective fixes, enhancing productivity with each ticket solved. Learn more 

 

 

February

AI text-to-OID: You've heard about turning water to wine and lead to gold... but what about text to OID? Revolutionize your SNMP monitoring and gain total control over your SNMP devices — simply by typing what you need in plain language. Learn more

 

Ticket page updates:

• Internal technician notifications: Tag technicians within internal notes on a ticket. Learn more
• Chat feature: Start a chat with a user directly from within a ticket. Learn more
• Chat feature: Start a chat with a contact directly from within a ticket. Learn more
• Ticket tags: Tag tickets for added precision and convenience. Learn more
• Related alerts: View all alerts associated with the ticket. Learn more

 

Devices page updates:

• Public IP/hostname/URL column: See the public IP for agent-installed devices, hostname for SNMP, TCP, and Generic devices, or URL for devices accessed via HTTP.
• Last reboot column: See the last reboot time for your devices (format is MM/DD/YYYY HH:MM:SS AM/PM).

Learn more

 

API update: The 'GET/api/v3/agents/machine/{machineName}' method now returns BIOS and battery information for agents on specified machines.

• BIOS: Manufacturer, version, and release date.
• Battery: ID, name, health, design capacity, full charge capacity, and cycle count.

 

 

 

January

Cynet integration: Revolutionize your cybersecurity with the all-in-one Cynet 360 Protection platform. Defend against sophisticated cyber threats with advanced endpoint and network security, proactive threat detection, and in-depth analytics. Plus, gain the support of Cynet's 24/7 CyOps team of expert analysts for unrivaled threat response. Learn more

 

Ticket forms: Introducing tailor-made ticket forms! Cut through the clutter with customized templates containing fields for various issues, streamlining your process and enhancing workflow efficiency. Learn more

Note: Ticket forms are available on the new Ticket page.

 

Ticket page updates:

• Spam: Mark it spam, Sam-I-Am, on the new Ticket page, you can. See it there and clear the jam, mark or unmark, yes you can! Learn more
• (get your) Satisfaction: No need to fire your imagination — the new Ticket page now includes your end-user satisfaction. Learn more 

 

Devices page updates:

• New UI: The new UI is now the default page across the galaxy. Learn more
• Advanced filters: You can now filter devices based on patching status, to see if your devices are up to date. Learn more
• Search bar: You can now search for devices by Department. Learn more

 

Branded Helpdesk email: Authentication tokens for Helpdesk Agents are now sent from your own DKIM/SMTP configuration, ensuring a familiar point of origin for your emails. Learn more

 

Recent Processes Report: We've upgraded the report to provide better, more detailed error insights when installing software on your macOS devices.

 

Previous releases

Need more from before? See Release Notes: 2023

Not far back enough? See 'em all here

 

Fixes and patches

In space no one can hear bugs scream. But you can see our fixes and patches