Welcome to Atera's Release Notes, where you'll find all the latest and greatest features and new additions to our platform, organized by the months in which they were released.
August
Software inventory advanced report: Check which devices have up-to-date or updatable software, and view the latest available versions. Learn more
Ticket automation rules update: Streamline your ticketing process with ticket automation rules triggered by ticket forms. Learn more
Software inventory updates: You can now manually update and patch software for your Windows and Mac devices. Learn more
Customer page upgrade: The Customer page got a makeover, coupled with new and improved features.
Alongside familiar tabs, check out what's new and improved:
- Overview: Get quick access to essential contact details and operational parameters.
- Devices: Seamlessly add devices and manage folders with the new 'Actions' button. Learn more
- Alerts: Easily manage alert settings for customers and folders. Learn more
- Work from Home: Enabling remote access is so much easier. Learn more
Remote settings page update: The Remote settings page joined in on the makeover fun. Manage your Splashtop, AnyDesk, TeamViewer, or ScreenConnect settings under Admin > Monitoring and automation > Remote access settings.
Custom fields in reports: Custom fields are now integrated into the consolidated Agents, Devices, and Tickets advanced reports datasets. Easily access all custom fields under Account Custom Fields for more comprehensive reporting. Learn more
July
Copilot for macOS: Navigate your cosmos of macOS devices, running diagnostics, troubleshooting alerts, and getting detailed ticket summaries and actionable solutions to keep your fleet running smoothly and efficiently. Learn more
Splashtop remote session summaries: What's the point of folding space and time, if you can't track the journey? Generate clear summaries of your Splashtop sessions with Atera's Copilot. From the little things to those all-important actions, ensure you and your team stay informed and aligned with AI-generated session logs. Learn more
Splashtop for Linux devices: Beam directly to your Linux devices with Splashtop, effortlessly bridging the real and virtual worlds of Linux devices and virtual machines. Learn more
Script-based custom fields: Generate any textual or numerical data directly in the agent console for enhanced functionality and flexibility. Learn more
June
Advanced reports: You can now include software inventory (for Windows agents), Linux patching data, and patch status queries to your custom reports—all available in the Agents dataset. Learn more
Import data: Data imports now include assets (alongside sites and users). Learn more
Import data: Data imports now include assets (alongside customers and contacts). Learn more
Audit log: Audit logs now include software installation information for single, bulk, and bundled updates. Learn more
Help menu: Introducing your new gateway to comprehensive support and resources, accessible on every page, in the bottom-right corner. Access the Help Center, connect with the Atera community, and stay updated on product features, events, and webinars. Keep yourself updated on our roadmap and stay informed through the status page. Share ideas and feedback, start a live chat, and get instant answers from the AI assistant. Learn more
Note: Less is more, so we removed the lightbulb () from the menu bar:
- What's new (new features and updates), events, and webinars are now located in the Help menu > Product updates.
- The QR code for downloading the mobile app is now located in your profile menu (accessible via your profile image in the top-right corner).
May
Agent console upgrade: Discover the enhanced Agent Console with information neatly organized into tabs and widgets for a smoother experience. Customize the layout to fit your workflow — resize widgets and place them wherever you need for a personalized experience. Learn more
Agent activity: You've got a new Agent Console widget to monitor agent-related activities, including who ran actions and when. This covers scripts, software and patch updates, remote access logs, and shutdown actions. Learn more
Splashtop improvements: Your Splashtop experience just hit hyperspace! We've optimized your experience, reducing the connection time and increasing the success rate for connections. Enjoy faster, more reliable remote access for all your tasks.
Default to excellence: Set any form template as the default starting line for new tickets, putting your best form forward — automatically. Learn more
April
AI-generated OID thresholds: From broad OID suggestions to suggesting precise OID values for monitoring, OID thresholds are now within your grasp too! Simply type what you need in plain language, and let AI do the rest. Learn more
AI-generated articles from tickets: With just one click, you can transform existing tickets into sleek, accessible articles in your user-facing knowledge base as a reference for similar issues in the future. Learn more
AI reply generator: Cat got your tongue? Let AI be your copilot for ticket replies, shaping your messages for every journey. Learn more
User grid preservation: Evade the digital abyss of accidental deletions; simply deactivate users to preserve their digital footprint. Ideal for when a user cycles out of the system — their legacy remains coded, while no new tickets can be assigned to 'em. Learn more
Schrödinger's contact: Dodge the finality of accidental deletions; simply deactivate contacts to preserve essential contact data. Purrfect for when a contact leaves the organization — their history remains unaltered, while no new tickets can be assigned to 'em. Learn more
AnyDesk for Linux strikes back: We've rolled out the updated AnyDesk version for Linux to end-user devices with the Atera agent. Learn more
Return of the products and expenses: The new Ticket page now includes products and expenses, merging the last of the features from the old page with the new enhancements. Now witness the power of this fully armed and operational ticket station. Learn more
Select all, with a twist: Please, sir, I want some more. You can now select every device, near and far, displayed and not. Learn more
Advanced reports: The Agents dataset now includes patching information for your Windows and Mac devices. Learn more
Technician load balance: Restore balance to the Force by keeping an eye on ticket distribution among technicians for strategic ticket assignments. Learn more
Azure AD sync: Business phone numbers now seamlessly integrate with Atera users during import (listed on the User page under 'Phone'). Learn more
Azure AD sync: Business phone numbers now seamlessly integrate with Atera contacts during import (listed on the Contact page under 'Phone'). Learn more
Advanced filters update: You can now filter devices based on BitLocker protection status. Learn more
Recent Processes report update: See detailed installation logs for failed Chocolatey or Homebrew package installations. Learn more
March
AnyDesk update: We've rolled out the updated AnyDesk version for Windows and Mac to end-user devices with the Atera agent.
Ticket resolutions: Ditch the detective work with the simple click of 'Mark as resolution', instantly highlighting the key solutions directly within the Resolution tab of each ticket. It's your shortcut to revisiting and reapplying effective fixes, enhancing productivity with each ticket solved. Learn more
February
AI text-to-OID: You've heard about turning water to wine and lead to gold... but what about text to OID? Revolutionize your SNMP monitoring and gain total control over your SNMP devices — simply by typing what you need in plain language. Learn more
Ticket page updates:
- Internal technician notifications: Tag technicians within internal notes on a ticket. Learn more
- Chat feature: Start a chat with a user directly from within a ticket. Learn more
- Chat feature: Start a chat with a contact directly from within a ticket. Learn more
- Ticket tags: Tag tickets for added precision and convenience. Learn more
- Related alerts: View all alerts associated with the ticket. Learn more
Devices page updates:
- Public IP/hostname/URL column: See the public IP for agent-installed devices, hostname for SNMP, TCP, and Generic devices, or URL for devices accessed via HTTP.
- Last reboot column: See the last reboot time for your devices (format is MM/DD/YYYY HH:MM:SS AM/PM).
API update: The 'GET/api/v3/agents/machine/{machineName}' method now returns BIOS and battery information for agents on specified machines.
- BIOS: Manufacturer, version, and release date.
- Battery: ID, name, health, design capacity, full charge capacity, and cycle count.
January
Cynet integration: Revolutionize your cybersecurity with the all-in-one Cynet 360 Protection platform. Defend against sophisticated cyber threats with advanced endpoint and network security, proactive threat detection, and in-depth analytics. Plus, gain the support of Cynet's 24/7 CyOps team of expert analysts for unrivaled threat response. Learn more
Sites page upgrade: The Sites page has gotten a major revamp, providing an array of new and improved features!
Alongside familiar tabs, check out what's new and improved:
- Overview: Get quick access to essential contact details and operational parameters.
- Devices: Seamlessly add devices and manage folders with the new 'Action' button. Learn more
- Alerts: A disturbance in the Force? Easily pilot alert settings for sites and folders. Learn more
- Work from Home: Enabling remote access just got a whole lot easier! Learn more
Note: The upgraded Sites page is available to IT Department users.
Ticket forms: Introducing tailor-made ticket forms! Cut through the clutter with customized templates containing fields for various issues, streamlining your process and enhancing workflow efficiency. Learn more
Note: Ticket forms are available on the new Ticket page.
Ticket page updates:
- Spam: Mark it spam, Sam-I-Am, on the new Ticket page, you can. See it there and clear the jam, mark or unmark, yes you can! Learn more
- (get your) Satisfaction: No need to fire your imagination — the new Ticket page now includes your end-user satisfaction. Learn more
Devices page updates:
- New UI: The new UI is now the default page across the galaxy. Learn more
- Advanced filters: You can now filter devices based on patching status, to see if your devices are up to date. Learn more
- Search bar: You can now search for devices by Department. Learn more
Branded Helpdesk email: Authentication tokens for Helpdesk Agents are now sent from your own DKIM/SMTP configuration, ensuring a familiar point of origin for your emails. Learn more
Recent Processes Report: We've upgraded the report to provide better, more detailed error insights when installing software on your macOS devices.
Previous releases
Need more from before? See Release Notes: 2023
Not far back enough? See 'em all here
Fixes and patches
In space no one can hear bugs scream. But you can see our fixes and patches
